Rental Policy

RESERVATIONS
Some minimum stays apply during peak seasons in the summer, spring, and holiday period. Properties
restricted to weekly rentals only must be rented Saturday to Saturday. Monthly rentals are
available on selected properties November through February. Rentals for February or March alone
cannot be rented until January is rented. Some properties may be available the early portion of
March if you are renting for January and February.

MONTHLY RESERVATIONS CANNOT BE MADE ONLINE.

PLEASE CALL 800.824.6462 OR EMAIL sugarsands@sugsands.com FOR RATES. NOT ALL AVAILABLE UNITS OFFER A MONTHLY RATE.

POTENTIAL AVAILABILITY CAN BE CHECKED BUT PRICE FOR MONTHLY RENTALS MUST BE QUOTED BY OFFICE STAFF. ALL RATES SUBJECT TO CHANGE.

PAYMENTS AND FEES
When booking your reservation, the guest will pay a $300 down payment plus the 3.5% convenience fee.
The guest credit/debit card will be run AUTOMATICALLY for the REMAINING BALANCE of the reservation
14 days BEFORE arrival date. Cashier’s check, Money Order, Visa, Mastercard and Discover are
accepted forms of payment. We DO NOT accept American Express. Checks ARE NOT accepted at check-in.
If you wish to pay the remaining balance by check, cashier check or money order, it MUST BE
received in our office 45 days prior to check-in. 3.5% CONVENIENCE FEE ADDED TO ALL RESERVATIONS.

EXPRESS CHECK-IN
To take advantage of our Express Check-in, payments of all balances owed are due 14 days before
arrival. If you are arriving within 14 days of making your reservation, full payment is due at
booking to use Express Check-in. Your rental agreement must be signed electronically prior to check
in. With Express Check-in, you can proceed directly to our Express Check-in desk and get your
vacation started!

ACCIDENTAL DAMAGE WAIVER
An Accidental Damage Waiver fee of $120 is included in each reservation and covers you and your
vacation party for up to $500 of reported accidental property damage inside the rental unit. This
damage waiver does not include damages in common areas for the complex. This program provides our
guests with peace of mind and allows us to address necessary replacement/repair issues in a timely
and efficient manner. Intentional damages or those in excess of $500 are the responsibility of the
registered guest. Damage waiver protection is not available for rentals over six months.
We do require a Damage Security Deposit for rentals over six months.

We will not be responsible for accidents or injuries to guests, or for loss of money or valuables of any kind.

TRIP INSURANCE
We are pleased to offer an optional Travel Protection Insurance to protect your vacation
investment. Trip Insurance protects your deposit in the event of a sudden emergency before you
start your trip. Once you are here, if your trip is interrupted, it protects the full payment you
made. What if a hurricane hits that prevents you from getting here? If a mandatory evacuation is
ordered, your will receive a refund for nights not occupied due to the evacuation. What if a loved
one becomes ill at home and you need to get back quickly? This insurance is issued through CSA, a
national leader in trip insurance. If you choose to accept this insurance, the cost will be payable
at the time you make your reservation. If you wish to decline this insurance protection, indicate
this in the Notes section when reserving your unit online and please give us your date of birth.
The date of birth will be used as verification that you declined the coverage. Please ask your
reservation agent for cost and more information or you may contact CSA Travel Protection at
866.999.4018. CSA will be more than happy to explain the benefits and what is covered by the
insurance.

CANCELLATION
• 100% refund (minus the convenience fee) if you cancel at least 31 DAYS BEFORE check-in.
• LOSS OF FULL DEPOSIT if you cancel at between 15 and 30 days before check-in.
• NO refund if you cancel 14 days or less before check-in.

No refunds for late arrival or early departure. If you have a scheduled reservation and do not show
up for your stay or do not call and cancel, your credit card will be charged the full amount of
your rental. You cannot send email to cancel, you must cancel with one of our staff. Call
800.824.6462 to cancel reservation.

REFUNDS
Refunds are only issued for cancellations outside of the cancellation date range. Refunds do not
include nonrefundable convenience fee or the Trip Insurance fee. No refunds for maintenance or
cleaning problems.

CHECK-IN
Check-in begins at 4:00pm at our office located at 22991 Perdido Beach Blvd, Orange Beach. 4:00 PM
CHECK IN IS NOT GUARANTEED. Please let us know if you plan to arrive after 5:00 PM so we can make
arrangements for late check-in.

CHECK-OUT

Check-out time is 10:00 AM on departure date. Upon departure, please dispose of all food and trash.
Load the dishwasher and start the wash cycle. Lock all doors and windows and return keys to office.
Late check-outs are not possible because of maid service requirements.

KEYS
Keys must be picked up and returned to the Sugar Sands Realty office. Two keys per rental property
will be issued to rental guests. A $20 charge will be assessed for each key not returned to Sugar
Sands. A service fee of $50 cash, payable upon arrival, will be charged for lockouts after business
hours. Unreturned keys at check out may result in a $70 re-key charge.

FURNISHINGS
All vacation properties are privately owned and decorated. Color, style, décor and furnishings will
vary from one property to the next. Furnishings are subject to change without notice.
Please browse our website to view pictures of the property selected. No refunds will be given for
any appliance or equipment malfunction. Alabama and City Fire Codes prevent the use of charcoal
grills on balconies.

LINEN
Your unit is completely furnished, including kitchen utensils and flatware. Bed linens, blankets,
pillows and towels are provided, along with a starter supply of soap and bathroom tissue. We highly
recommend you consider bringing additional supplies to meet your individual needs.
Washers and dryers are in most units for your convenience. Please bring laundry detergent.

DEPARTURE CLEANING
A one time departure charge will be assessed on all rentals. The fee will show on your reservation
charges as a Cleaning Fee. The amount of the cleaning fee is determined by unit size. Please report
any issues with the cleanliness of the unit to us immediately. We do not offer refunds for cleaning
issues.

MAINTENANCE
Every effort is made to maintain each property and its equipment in good working order. Please
report any malfunctioning equipment or damage as soon as possible. Repairmen may enter the premises
during business hours for purposes connected with repair, care or maintenance of the rental
property. We make every effort to have items repaired in a timely manner. We do not offer refunds
for equipment failures ormaintenance problems.

OCCUPANCY
The number of guests, including children, is limited to the sleeping capacity of the property and
is enforced according to local Fire Department codes. Underage individuals are not permitted to
rent. Person checking in must be the person who is renting the unit. Any reservations

obtained under false pretense may be subject to loss of deposit, rent and immediate tenant
eviction. Absolutely no property will be rented to anyone under the age of 25. All rules and
regulations of the property will be enforced. We reserve the right to refuse service to anyone.

PROPERTY SUBSTITUTION
We reserve the right to substitute comparable accommodations without notice or liability should the
reserved unit becomes out of order or not available for any reason. If comparable accommodations
are not available, we reserve the right to cancel the reservation. Prices subject to change.

PARKING
Parking at most locations is limited to 2 vehicles. Many complexes have strict regulations as to
the number of vehicles allowed per property. Vehicle Registration charges are between $35 and
$60 per vehicle plus 16% lodging tax as determined by the Board of Directors for each complex.

• Efficiency and One Bedroom: 1 Registration
• Two Bedroom: 2 Registrations
• Three Bedroom: 2 Registrations
• Four Bedroom: 2 Registrations

Please ask our reservations specialist what the parking limit is at the property you are choosing.
Most condominiums prohibit boats, trailers, jet skis, and motor homes.

PETS
We love pets as much as anyone; however, pets are not allowed in or on any vacation property. Any
evidence of a pet found during stay will result in immediate eviction and forfeiture of rent and/or
assessment for damages and cleaning. Some pet friendly properties may be available, check the
property information or call us for details.

SHOWING OF UNITS FOR SALE
We reserve the right to allow qualified sales agents to show property for sale to qualified buyers.
In case of a sale, we reserve the right to allow qualified assessors and inspectors into the unit.
We will make every effort to schedule the showing, assessment, or inspection at a convenient time
and do our best not to interrupt your vacation.

MISCELLANEOUS
Guest agrees to indemnify owner of any damages to the premises (including furnishings and household
items) which result from renter’s occupancy, excluding normal wear and tear. We will not be
responsible for accidents or injuries to guests, or for loss of money or valuables of any kind.

• WE RESERVE THE RIGHT to refund Initial Reservation Payments, refuse rental, or to discontinue
occupancy if, in our judgment, your occupancy is detrimental to the property.
• We reserve the right to enter the premises at any time for the purpose of inspection, repair,
management or showing to prospective buyer.
• Property may not be used for any unlawful purpose.
• By renting a property you are assuming all risk of and liability for any damage done to person
or property, agents, employees or visitors occasioned by the present or future condition of the
premises both latent and manifest. In the event damages occur during your occupancy you agree to
authorize Sugar Sands Realty & Mgmt. to charge the cost of such damages to the credit card
guaranteeing payment. You also agree to be responsible for and reimburse the property owner for any
applicable costs and attorney’s fees incurred for collection of damage. Neither Sugar Sands Realty
nor the owner will be responsible for accidents or injury to guest or loss of money or valuables of
any kind.

RENTAL OCCUPANCY*
• The listed “LIMIT” number indicates the maximum number of occupants allowed in a property at any
one time. (Exceptions for infants under age 2 only.) · Condominiums listing a range, such as “Limit
6 or 8,” refers to varying bedding arrangements provided by the individual property owner. The
website description or your reservation specialist can provide details.
• Atmosphere conducive to quiet enjoyment of guests in surrounding accommodations must be
maintained at all times.
• All rules and regulations at each property must be strictly observed.
• Absolutely NO HOUSE PARTIES ALLOWED.

*Please Note: Violations of rental occupancy restrictions are grounds for IMMEDIATE EVICTION AND
FEITURE OF RENT.